Continuing my learnings from #HRD11, one of the sessions I found truly useful was delivered by Sarah Lewis. She is a psychologist and has a particular focus on using concepts such as social constructionism, positive psychology and strengths based views. She has published a book called Positive Psychology at Work. Regular readers will know I have a bias towards positive psychology, and I was glad to not be let down by Sarah.
The following is a summary of various actions that can be used within a work context. As usual, this is only intended to provide a base level of information, there are nuances and details that I won’t be going into, and as such, this should provide some thoughts for things currently happening that you would like to change.
Sarah reinforced the importance of seeking positive experiences as part of building an environment of positivity. Previously, psychology used to be about helping those with issues increase their wellbeing from a state of -5 to 0 (-5 being unhealthy, 0 being healthy). Positive psychology aims to help individuals move from 0 to +5 (healthy to vibrancy). As such, we should aim to have a ratio of positive experiences higher than negative at about 3:1 at minimum, and at a maximum 12:1.
In organisations, there needs to be increased connectivity. A powerful motivator for a lot of people (be you an introvert or an extrovert), is to be able to connect with others. This is not exclusive to physical connections, particularly now in the ‘connected’ world we live in. Organisations have to allow for their people to be able to connect in meaningful ways. This is not to be confused with making people connect. People simply need to know there are options available, and they are fully capable themselves of deciding how they want to connect.
We should build social capital. An interesting turn of phrase with a good list of benefits:
- Reduces transaction costs
- Facilitates communication and cooperation
- Enhances employee commitment
- Fosters individual learning
- Strengthens human relationships and involvement
- Enhances organisational performance
- Facilitates organisational resilience
If we allow ourselves to act virtuously and positively, we create around us a network of people who see this happening. People are easily influenced by others’ actions, and we have long known that phenomena like peer pressure are incredibly powerful in directing how individuals will behave. Similarly, if you see someone doing something positive and virtuous, you understand there is a benefit to this, and are likely to seek out doing something yourself.
We should create micro-moments of High Quality Connections. This is about intimate, meaningful connections where we enable positive behaviours to happen. The way to do this is to allow ourselves to recognise when someone needs our time. We had an expression at my old workplace called ‘be here now’. By doing this, you build a connection with the person you’re talking to, allowing these micro-moments to happen.
Positive Energy Networks. This was really interesting for me. Who is a positive energy network? What is it? Perhaps the way to answer this is by looking at what a PEN can create:
- A stimulated environment
- Attentive to others
- Energising those around them
- Responsive behaviours
- Being hopeful and allowing others to have the same
- Generating new ideas
- Willing to devote discretionary time
In relationship to change, this was a useful way for Leaders to think about it: Most successful approach to change is to understand and work with it as an emergent phenomena.