We’re a demanding bunch us humans. There’s few things these days people are happy with in their day to day interactions. There’s just too much expectation to have a good experience delivered to you, and if it’s not woe be told and Twitter is awash with bad experience and hashtags are created for the new campaign.
Yet, there are times when it can be easy to delight those around us, especially in the workplace. To my mind, it is befuddling (new word) to think we are so risk averse that we can’t make working lives easier. There is red tape surrounding pretty much every aspect of working life these days, and in some cases it’s just unnecessary hullabaloo. Oh we can’t let people have freedom, they’ll go wild with that power and the company will cease to exist!
So it pleases me to see that there are those I interact with at work who just make things happen when they can. And it’s often requests that we wouldn’t think could make a difference but they really do. Can you step in and deliver a presentation? Is there a room available? Can I book to go on this course? Can I come in a bit later tomorrow? Can I get a new seat?
And what makes these interactions pleasant is that the person making them happen just does it. No ifs or buts, or i’s to dot and t’s to cross, or policies and procedures to follow, just a solution that works for everyone. And that’s a powerful thing. People’s lives are complicated enough without having to worry about approval processes.
This is where I’m meant to give you a call to action. To ask you where you can make this happen. To ask where you’ve experienced this. To ask if you can make that difference for someone today. Well, I know I can make that difference, and I’m going to.