Competency frameworks are bunkum

I mean, if you read no further, you would still understand the gist of this post.

In the interest of fairness, and for a bit of a debate, here’s all the good things about competency frameworks.

4. They help establish consistent behaviours for everyone to be measured against.

I’ve developed competency frameworks in my time. Spent months of my life that I’m never going to get back understanding corporate behaviours, job based behaviours, and how these might be translated into identifiable measurable things. Rolled out these frameworks to the workforce and spent time with managers helping them to understand how to use them.

You know who loved them? Technical experts. Why? Because it gave them a tool to be able to have those conversations which didn’t focus on a persons craft and were about their behaviours, or their attitude or their knowledge. It gave them a way to have good conversations because they didn’t know how to do that well.

You know who else loved them? All the suppliers and vendors who built their business on a competency framework that identifies x and helps improve performance by doing these sets of interventions. They’re a tangible product, some even have norm groups for some reason, and some are actually quite good.

But they’re the wrong solution to the problem.

The problem has always been how to help people at work talk well with each other. The biggest challenge and biggest opportunity for every team, for every manager, for every senior executive, for every comms team is how to communicate well.

No competency framework will fix that.

When you put a competency framework in place, you’re effectively restricting the clever people to conform to a set of agreed principles. You’re telling people they’re not allowed to think about their own behaviour at work because you’ve produced a manuscript of what that looks like. You’re reducing the whole of a persons being into a neat framework that everyone must and will conform to otherwise they’ll be in disciplinary procedures.

As L&Ders we need to be focused on improving dialogic skills. That’s how organisation development happens. That’s how engagement scores improve. That’s how retention happens. That’s how good recruitment happens. That’s how dealing with difficult behaviour happens. That’s how the world turns round.